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If you contact us outside of our normal business hours, we'll get back to you within the next business day.

Frequently Asked Questions

Does your sales team work off commission?

No, our team does not work off commission. Whether you're buying a single stool or equipping an entire salon, you'll receive the same honest and professional service. Our team is always ready to assist you via phone, email, WhatsApp, or Telegram.

What payment options are available?

We accept major payment methods including credit/debit cards, bank transfers, and online payment gateways. If you need a specific payment arrangement, feel free to contact us and we'll do our best to accommodate you.

Do you ship internationally / to my country?

Yes, we ship worldwide. BeautyMafia serves professional salons, spas, and clinics across Europe and beyond. Delivery times vary by location — contact us for an estimate.

Can I order multiple items together?

Absolutely. Many of our clients outfit entire salons at once. If you're ordering in bulk, contact us directly — we may be able to offer special pricing for large orders.

Are your products suitable for professional salon use?

Yes. All our equipment is designed for professional use in beauty salons, spas, clinics, and wellness centers. Each product is built to meet the durability and quality standards required in a professional environment.

Do your chairs and stools come with a warranty?

Yes, our products come with a manufacturer warranty. Warranty period and terms vary by product — please check the individual product page or contact us for details.

Are custom colors or configurations available?

Some of our products offer color or configuration options. Please check the product listing for available variants, or reach out to our team to discuss custom requirements.

How long does delivery take?

Delivery times depend on your location and the product ordered. Most orders are processed within 1–3 business days. International shipping typically takes 7–21 business days depending on the destination.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status.

What if my product arrives damaged?

If your product arrives damaged, please contact us immediately with photos of the damage. We will arrange a replacement or refund as quickly as possible.

Do you have a showroom I can visit?

Please contact us directly to find out about viewing options. You can reach us via phone at +48 792 606 117, or through our social media channels on Facebook, Instagram, or Telegram.