Privacy Policy

Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal details: name, email address, phone number, billing and shipping address
Order information: products purchased, order history, and payment details (we do not store full card numbers)
Device & browsing data: IP address, browser type, pages visited, time spent on site, and referring URLs
Communication records: messages sent via contact forms or email

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and returns
Send order confirmations, tracking updates, and customer support replies
Improve our website, products, and overall shopping experience
Send promotional emails and offers — only with your consent
Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. Types of cookies we use include:

Essential cookies: required for the website to function properly (e.g. shopping cart)
Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics)
Marketing cookies: used to show you relevant advertisements on other platforms

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

Payment processors (e.g. Stripe, PayPal) to securely handle transactions
Shipping and logistics partners to deliver your orders
Email and marketing platforms to manage communications
Legal authorities, if required by law

All third-party partners are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically kept for up to 5 years for accounting and legal compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to delete your data ("right to be forgotten")
The right to restrict or object to how we process your data
The right to data portability
The right to withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL (HTTPS).

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their information, please contact us so we can delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.